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Contact Form

Contact Cook Shire Council's Customer Service team

Open Monday to Friday from 8.45am to 4.45pm (excluding public holidays or other advertised closures)

address icon.png 10 Furneaux Street, Cooktown Qld 4895

postal icon.png PO Box 3 Cooktown, Qld 4895

email icon.png  

phone icon.png (07) 4069 5444    

fax icon.png   (07) 4069 5423

Contact your Councillors

Click this link in view Councillors profiles and contact details. 

Feedback, Information Provision, Compliments And Complaints

Cook Shire Council encourages feedback on council services or regional issues.

 

You can also submit feedback to council via email. Please include the nature of your submission (i.e. feedback, information, compliment or a complaint) and the topic of your communication (e.g. road maintenance, events and shows, parks and gardens) in the subject line of your email.

In the body of your email ensure to include:

  • Your name and contact details (including an email address and phone number)
  • Specific details as to the nature of your communication (the more detail the better)
  • Whether you have contacted Council before with reference to the same issue
  • Any expected outcomes you desire
  • Details about previous communication you have received from Council about the same issue
  • Details of any specific employee who has been dealing with your issue (if applicable)
  • Any supporting documentation.

Your correspondence will be received and assessed by Council's records department and will be distributed to the appropriate officer.

If your email indicates that your issue needs to be dealt with under Council's General Complaints Policy it will be forwarded to Council's Complaints Officer who will assess your issue and determine a course of action.

Unless your matter is urgent, please expect a response (by email, mail or phone) within one to two weeks. Urgent communications (i.e. those that indicate a threat to property or person) will be prioritised and should be reported to council by phone on 07 4069 5444.

If you wish to contact Council about the status of your submission, please attention your enquiry to Council's records department who will direct you to the officer assigned to your submission.

ABN: 45 425 085 688

10 Furneaux Street Cooktown, Qld 4895

Mail: PO Box 3 Cooktown, Qld 4895

Email: mail@cook.qld.gov.au

Phone: (07) 4069 5444

Fax: (07) 4082 0588