WATER AND WASTE WATER

Cook Shire Council’s Water and Wastewater Customer Service Standards outline the expected levels of service for water supply and sewerage systems within the Shire. This document provides essential information for ratepayers and customers, ensuring transparency and accountability in our service delivery.

Key Performance Indicators (KPIs)

The Customer Service Standards include a set of agreed Key Performance Indicators (KPIs) that measure the effectiveness of our water and sewerage services across the Cook Shire. These KPIs cover crucial aspects such as:

Day-to-Day Continuity: Ensuring a reliable and uninterrupted water supply and sewage treatment.
Water Quality: Maintaining the adequacy and quality of the water supply.

Sewage Treatment: Ensuring the effectiveness of sewage treatment processes.

For comprehensive details on our service commitments, please refer to the Cook Shire Council Water & Wastewater Customer Service Standards.