REPORT A PROBLEM
We are committed to communicating with you in a timely manner and being as responsive as possible to your enquires.
Click on the drop down menu below to find out how you can contact us.
Phone Council
You can call Council 24 hours a day, seven days a week on 07 4082 0500.
During office hours (8:45am – 4:45pm, Monday to Friday), your call will be answered by one of our Customer Service Officers.
Outside these hours, our After-Hours Answering Service will answer your call. If your request requires urgent/emergency action, it will be tasked to an on-call officer. Non-urgent requests will be responded to during office hours.
Visit Council
Our Customer Service team provide information and advice on topics such as licenses, permits, venue hire, rates enquiries, payments, animal registrations, compliance, local laws and development applications.
Our Customer Service Desk is open Monday to Fridays from 8:45am – 4:45pm and is located at 10 Furneaux Street, Cooktown.
You can mail letters and documents to:
Cook Shire Council
PO BOX 3
Cooktown, QLD 4895
You can email Council at mail@cook.qld.gov.au for any general enquiries, general complaints, or feedback.
When submitting request via email, please include the nature of your submission (i.e. feedback, information, compliment or a complaint) and the topic of your communication (e.g. road maintenance, events and shows, parks and gardens) in the subject line of your email.
In the body of your email ensure to include:
- Your name and contact details (including an email address and phone number)
- Specific details as to the nature of your communication (the more detail the better)
- Whether you have contacted Council before with reference to the same issue
- Any expected outcomes you desire
- Details about previous communication you have received from Council about the same issue
- Details of any specific employee who has been dealing with your issue (if applicable)
- Any supporting documentation.
Your correspondence will be received and assessed by Council’s records department and will be distributed to the appropriate officer.
If your email indicates that your issue needs to be dealt with under Council’s General Complaints Policy it will be forwarded to Council’s Complaints Officer who will assess your issue and determine a course of action.
Unless your matter is urgent, please expect a response (by email, mail or phone) within one to two weeks. Urgent communications (i.e. those that indicate a threat to property or person) will be prioritised and should be reported to council by phone on 07 4082 0500.
If you wish to contact Council about the status of your submission, please attention your enquiry to Council’s records department who will direct you to the officer assigned to your submission.
SNAP-SEND-SOLVE APP
You can use your mobile device to report a problem that needs fixing using the Snap Send Solve App.
You can use the easy Snap Send Solve reporting tool to report issues with trees, pavement problems, graffiti, dumped rubbish, broken streetlights, trolleys, water faults or any areas of concern in the local community.
Snap Send Solve is an online or mobile app that eliminates the complexity of knowing where and how to report incidents on the spot.
Residents and visitors are encouraged to report issues with trees, pavement problems, graffiti, dumped rubbish, broken streetlights, trolleys, water faults or any areas of concern in the local community via the mobile app.
Snap Send Solve app is easy to use, and sending a report takes less than 30 seconds!
Submit your
Feedback, complaints and more
Feedback
We value your feedback about our services and provides us with valuable information to allow for continuous customer service improvement.
Use any of the above contact methods to provide your feedback to Council.
Complaints
Council has a complaints management policy to ensure we deal with all complaints in a fair and efficient manner. Find more information about the complaint management process.